Terms & Conditions

Taste of Veronesi is a premium online retailer specialising in the sale of speciality coffee beans, fine loose-leaf teas, artisan cocoa products, and gourmet spices. Our product range includes single-origin and blended coffees, green teas, black teas, white teas, herbal infusions, oolong teas, ceremonial-grade cacao, Dutch-process cocoa powder, whole and ground spices, and curated spice blends.

Through this website, we provide customers with the ability to browse our product catalogues, read detailed product descriptions and tasting notes, place orders for delivery within the United Kingdom and select international destinations, create personal accounts to manage orders and preferences, and access educational content about our products including brewing guides, recipes, and origin stories.

We also offer subscription services that allow customers to receive regular deliveries of selected products at intervals of their choosing. Subscription terms, pricing, and management options are detailed on the relevant product pages and within the customer account dashboard.

While we strive to ensure all information on this website is accurate and up to date, we do not guarantee that product descriptions, pricing, availability, or other content is error-free, complete, or current at all times. We reserve the right to correct any errors and to update information without prior notice.

When using this website, you agree to comply with all applicable laws and regulations of England and Wales and any other jurisdiction from which you access this website. You further agree not to engage in any activity that may interfere with the proper functioning of the website or compromise the experience of other users.

Specifically, you agree that you will not:

• Use the website for any unlawful, fraudulent, or malicious purpose, or in connection with any criminal activity.
• Attempt to gain unauthorised access to any part of the website, its servers, or any systems or networks connected to the website.
• Use automated tools, bots, scrapers, or any other software to extract data from the website without our prior written permission.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity.
• Transmit or upload any material that contains viruses, Trojan horses, worms, or any other harmful or destructive code.
• Interfere with or disrupt the website, its servers, or networks connected to the website, including by sending mass unsolicited messages.
• Copy, reproduce, distribute, or create derivative works from any content on this website without our express written consent.
• Use the website to collect or harvest personal information about other users.

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss arising from your failure to safeguard your account information.

All content on this website, including but not limited to text, graphics, images, photographs, logos, icons, audio clips, video content, data compilations, page layouts, software, and underlying source code, is the property of TASTE OF VERONESI LTD or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

The Taste of Veronesi name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of TASTE OF VERONESI LTD. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use this website for your personal, non-commercial purposes. This licence does not include the right to collect or use any product listings, descriptions, or prices; download or copy account information for the benefit of another merchant; or use any data mining, robots, or similar data gathering and extraction tools.

Any unauthorised use of the materials on this website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. We reserve the right to pursue all available legal remedies against any person or entity that infringes our intellectual property rights.

All orders placed through this website constitute an offer by you to purchase the products specified. We reserve the right to accept or decline any order at our discretion. An order is not accepted until we send you an order confirmation email, at which point a binding contract is formed between you and TASTE OF VERONESI LTD.

All prices displayed on the website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the current rate where applicable. Our VAT registration number is GB 384 726 159. Delivery charges, where applicable, are displayed clearly during the checkout process before you confirm your order.

While we make every effort to ensure that pricing information is accurate, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund. We are not obligated to fulfil orders placed at an incorrect price.

We accept payment by major debit and credit cards and other payment methods as displayed during checkout. Payment is taken at the time of order. All card payments are processed through secure, PCI-compliant payment processors. We do not store your full card details on our servers.

We offer delivery across the United Kingdom and to selected international destinations. Standard UK delivery typically takes two to three working days from the date of dispatch. Next-day tracked delivery is available for orders placed before 2:00 PM GMT on working days. Free standard delivery is offered on UK orders with a total value of £40 or more.

Estimated delivery times are provided in good faith but are not guaranteed. We are not responsible for delays caused by events beyond our reasonable control, including but not limited to adverse weather conditions, postal service disruptions, industrial action, or customs processing for international orders.

Risk of loss and damage to products passes to you upon delivery. If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery at [email protected] so that we can investigate and resolve the issue promptly.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us of your decision by a clear statement, such as an email to [email protected].

For sealed food products that have not been opened, we offer a full refund including the cost of standard delivery. Due to food safety regulations and the perishable nature of our products, we cannot accept returns of opened or unsealed food items unless the product is defective or not as described.

If a product arrives defective, damaged, or materially different from its description, we will offer a full refund or replacement at no additional cost to you. Please contact us within 14 days of delivery with details of the issue and, where possible, photographic evidence.

Refunds are processed using the same payment method used for the original purchase. Please allow up to five working days for the refund to appear on your statement after we have confirmed its processing.

This website and its content are provided on an "as is" and "as available" basis. While we take reasonable care to ensure the accuracy and completeness of the information presented, we make no representations or warranties of any kind, express or implied, regarding the operation of the website or the information, content, materials, or products included on it.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Product descriptions, including flavour notes, origin details, and suggested uses, are provided for informational purposes and reflect our professional assessment. Taste perception is inherently subjective and individual experiences may differ. Product images are representative; natural products may vary slightly in colour and appearance between batches.

This website does not provide medical, dietary, or nutritional advice. If you have specific health concerns, dietary requirements, or allergies, you should consult a qualified healthcare professional before purchasing or consuming any of our products. Allergen information is provided on individual product labels and product pages.

To the maximum extent permitted by applicable law, TASTE OF VERONESI LTD, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of this website or our products.

Our total aggregate liability to you for all claims arising from or related to the use of this website or the purchase of our products shall not exceed the total amount paid by you to us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms.

You agree to indemnify, defend, and hold harmless TASTE OF VERONESI LTD, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of this website or any products purchased through it.
• Your violation of these Terms or any applicable law or regulation.
• Your infringement of any intellectual property or other rights of any third party.
• Any content you submit, post, or transmit through the website.
• Your negligent or wrongful conduct.

This indemnification obligation shall survive the termination of these Terms and your use of the website.

This website may contain links to third-party websites, services, or resources that are not owned or controlled by TASTE OF VERONESI LTD. These links are provided solely for your convenience and informational purposes. We do not endorse and are not responsible for the content, products, services, privacy policies, or practices of any third-party websites.

Your interactions with third-party websites are solely between you and the relevant third party. We strongly recommend that you review the terms and conditions and privacy policies of any third-party websites you visit. We are not liable for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through third-party websites.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using this website, you acknowledge that you have read and understood our Privacy Policy.

Our Privacy Policy explains what personal data we collect, how we use and store it, who we share it with, and what rights you have regarding your data. It also describes our use of cookies, analytics tools, and advertising technologies. We encourage you to read the Privacy Policy carefully before providing any personal information through this website.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, if you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts, and if you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts.

If you are a consumer located within the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution platform, which can be accessed at https://ec.europa.eu/consumers/odr. We are not obliged to participate in online dispute resolution proceedings.

In the event of any dispute arising out of or in connection with these Terms or your use of our website and services, we encourage you to contact us first at [email protected] to attempt to resolve the matter informally. We are committed to resolving customer concerns quickly and fairly.

If the dispute cannot be resolved informally within 30 days of your initial contact, either party may pursue formal resolution through the courts of England and Wales as specified in the Governing Law and Jurisdiction section above.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm pending the resolution of the dispute.

We reserve the right to suspend or terminate your access to this website and any associated accounts, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the website ceases immediately.

If we terminate or suspend your account, we will make reasonable efforts to notify you at the email address associated with your account, unless the termination is due to activity that we reasonably believe is illegal, harmful, or in violation of these Terms.

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation intellectual property provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

We reserve the right to modify, amend, or replace these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and post a notice on our website homepage for a period of no less than 14 days before the changes take effect.

It is your responsibility to review these Terms periodically. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must stop using the website.

For registered users, we may also send notification of material changes to the email address associated with your account. However, the absence of such notification does not affect the validity of the updated Terms.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TASTE OF VERONESI LTD regarding your use of this website. They supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter of these Terms.

If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us using the details below:

We aim to respond to all enquiries within two working days.